Sales Policy | Effective Date: March 4, 2025
At MyxCity, we are committed to providing high-quality organic baby milk with a seamless shopping experience. This Sales Policy outlines our pricing, payment methods, shipping process, and other essential terms to ensure transparency and trust. By making a purchase from MyxCity, you agree to the terms stated below.
1. Pricing & Payment
All product prices displayed on MyxCity are in USD ($) and are subject to change without prior notice. We strive to maintain accurate pricing, but in case of an error, we reserve the right to correct it before processing your order.
We accept the following payment methods:
✔️ Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
✔️ PayPal – Secure online payment for a fast and convenient checkout
✔️ Google Pay & Apple Pay – Quick payment through mobile devices
✔️ Bank Transfers – Available for bulk and wholesale orders upon request
All transactions are securely processed through SSL encryption, ensuring your payment details remain protected.
2. Order Processing & Confirmation
✔️ Once an order is placed, you will receive an order confirmation email with your purchase details.
✔️ Orders are typically processed within 1-2 business days (excluding weekends and holidays).
✔️ If an item is out of stock, we will notify you immediately with the option to wait, substitute, or receive a refund.
✔️ Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
We reserve the right to cancel any order due to pricing errors, suspected fraud, or violations of our policies. If your order is canceled, you will receive a full refund.
3. Shipping & Delivery
We offer nationwide shipping across the United States and select international destinations. Shipping fees are calculated at checkout based on your location and selected shipping method.
✔️ Standard Shipping: 5-7 business days
✔️ Expedited Shipping: 2-3 business days (additional charges apply)
✔️ International Shipping: 10-15 business days (varies by country)
Customers are responsible for providing an accurate shipping address. MyxCity is not liable for orders delayed or lost due to incorrect information provided at checkout.
For international orders, please note:
✔️ Customs duties, import taxes, and brokerage fees are not included in the product price and must be paid by the recipient.
✔️ Delivery times may vary due to customs clearance procedures in your country.
4. Refunds, Returns & Exchanges
For details on returning an item or requesting a refund, please refer to our Refund and Return Policy.
✔️ Returns are accepted for unused, unopened products within 30 days of purchase.
✔️ If you receive a damaged or defective product, contact us within 7 days for a replacement or refund.
✔️ Refunds are processed within 5-7 business days after receiving a returned product.
5. Promotions & Discounts
We offer special promotions, discounts, and exclusive offers through our website and email newsletter. Promotional codes must be entered at checkout and cannot be applied retroactively to past orders.
✔️ Discounts cannot be combined with other offers unless stated otherwise.
✔️ Promotions are valid for a limited time and may be subject to additional terms and conditions.
6. Subscription Service
For added convenience, we offer a subscription plan where you can receive regular deliveries of your favorite MyxCity products.
✔️ Subscription customers receive exclusive discounts and priority shipping.
✔️ You can modify, pause, or cancel your subscription anytime through your customer account.
✔️ Charges will be automatically deducted from your payment method on the renewal date.
7. Wholesale & Bulk Orders
We welcome wholesale and bulk order inquiries from retailers, distributors, and businesses looking to stock MyxCity products.
✔️ Special bulk pricing is available for large orders.
✔️ Dedicated customer support for business partners.
✔️ Contact us at info@myxcity.xyz for wholesale inquiries.
8. Customer Support & Assistance
Our customer service team is here to assist you with any questions or concerns regarding your order.
✔️ Live Chat Support: Available Monday–Friday, 9 AM–5 PM (CST)
✔️ Email Support: Responses within 24 hours for all inquiries
✔️ FAQs: Visit our Frequently Asked Questions for quick answers
9. Updates to Our Sales Policy
MyxCity reserves the right to update this Sales Policy at any time to reflect changes in business operations, legal requirements, or industry standards. The latest version will always be available on our website, with the effective date clearly stated.
10. Contact Us
If you have any questions regarding our Sales Policy, please feel free to reach out:
📍 Address: 3569 Nicholas Street, Topeka, Kansas, United States
📞 Phone Number: 785-267-7393
📩 Email: info@myxcity.xyz
🌐 Website: https://myxcity.xyz/
Thank you for choosing MyxCity. We appreciate your trust and look forward to serving you with the best organic baby milk products!