Shipping Policy | Effective Date: March 4, 2025
At MyxCity, we are committed to delivering high-quality organic baby milk to our customers in a fast, reliable, and secure manner. This Shipping Policy outlines our shipping methods, estimated delivery times, costs, tracking information, and important terms to ensure a seamless shopping experience. By placing an order on MyxCity, you agree to the shipping terms and conditions detailed below.
1. Order Processing Time
✔️ All orders are processed within 1-2 business days (Monday–Friday, excluding holidays).
✔️ Orders placed before 12:00 PM (CST) will be processed the same day. Orders placed after this time will be processed the next business day.
✔️ During peak seasons, promotions, or holidays, processing times may be slightly longer. If there is a delay, we will notify you via email.
✔️ Once your order is processed and shipped, you will receive a tracking number to monitor your delivery status.
2. Shipping Destinations
✔️ We currently ship nationwide across the United States.
✔️ International shipping is available to select countries. If your country is not listed at checkout, please contact us for assistance.
✔️ We do not ship to P.O. Boxes, APO/FPO military addresses, or restricted regions where shipping regulations prohibit dairy product imports.
3. Shipping Methods & Estimated Delivery Times
We offer multiple shipping options to ensure the fastest and most affordable delivery for our customers.
✔️ Standard Shipping (5-7 Business Days) – Reliable and cost-effective for domestic orders.
✔️ Expedited Shipping (2-3 Business Days) – Faster delivery for urgent orders.
✔️ Overnight Shipping (1 Business Day) – Available for select locations with an additional cost.
✔️ International Shipping (10-15 Business Days) – Delivery times vary based on destination and customs clearance.
Delivery times are estimated and may be affected by factors such as weather conditions, carrier delays, customs clearance, and holidays. We are not responsible for shipping delays caused by carriers or external factors beyond our control.
4. Shipping Costs & Free Shipping Offers
✔️ Shipping costs are calculated at checkout based on order weight, delivery location, and selected shipping method.
✔️ We offer free standard shipping on all domestic orders over $100.
✔️ Expedited and overnight shipping options incur additional fees, which will be displayed at checkout.
✔️ International shipping costs vary by destination and do not include customs duties or import taxes.
5. Order Tracking & Delivery Status
✔️ Once your order is shipped, you will receive a tracking number via email.
✔️ You can track your order in real-time using the tracking link provided in your confirmation email.
✔️ If you do not receive a tracking number within 48 hours of placing your order, please contact our support team.
✔️ If your package is marked delivered but you have not received it, please check with your local courier, neighbors, or building manager before reaching out to us.
6. Lost, Stolen, or Damaged Shipments
✔️ Lost Packages: If your order does not arrive within the estimated time frame, contact us immediately. We will work with the carrier to investigate and resolve the issue.
✔️ Stolen Packages: If your tracking number shows delivered, but you did not receive your package, we are not responsible for stolen items. We recommend filing a claim with the shipping carrier.
✔️ Damaged Shipments: If your order arrives damaged or tampered with, take clear photos of the package and contact us within 48 hours for assistance. We will assess the damage and provide a replacement or refund as applicable.
7. International Shipping Terms & Customs Fees
✔️ We ship to select international destinations. If your country is not available at checkout, please contact us.
✔️ Customers are responsible for any import duties, customs taxes, and clearance fees imposed by their country’s regulations.
✔️ Customs processing may delay delivery. We are not responsible for delays caused by customs clearance procedures.
✔️ If an international order is returned due to unpaid customs duties or incorrect shipping information, the customer is responsible for reshipping costs.
8. Shipping Restrictions & Special Conditions
✔️ Due to international regulations, some countries may restrict the import of dairy products, including organic baby milk.
✔️ We do not ship to countries with strict dairy import regulations or where our products are not permitted for sale.
✔️ If a package is rejected by customs and returned to us, we will issue a refund for the product cost only (excluding shipping fees).
9. Changes to Shipping Address & Order Modifications
✔️ If you need to modify your shipping address after placing an order, please contact us immediately.
✔️ Address changes can only be made before your order has been processed. Once the order is shipped, we cannot make any modifications.
✔️ If your order is returned due to an incorrect address, you will be responsible for additional shipping costs to resend the package.
10. Cancellations & Refunds on Shipping Fees
✔️ Orders can be canceled within 24 hours of placement if they have not been processed for shipping.
✔️ Once an order has been shipped, it cannot be canceled.
✔️ Shipping fees are non-refundable unless the return is due to an error on our part.
For information on returning a product, please visit our Refund and Return Policy.
11. Customer Support & Shipping Assistance
Our customer service team is available to assist you with any shipping-related questions or concerns.
✔️ Live Chat Support: Available Monday–Friday, 9 AM–5 PM (CST)
✔️ Email Support: Responses within 24 hours for all inquiries
✔️ FAQs: Visit our Frequently Asked Questions for common shipping queries
12. Updates to This Shipping Policy
✔️ MyxCity reserves the right to update this Shipping Policy at any time.
✔️ Changes will be posted on our website with the latest effective date displayed.
✔️ Continued use of our website after updates means you agree to the revised policy.
13. Contact Us
For any questions regarding our Shipping Policy, feel free to contact us:
📍 Address: 3569 Nicholas Street, Topeka, Kansas, United States
📞 Phone Number: 785-267-7393
📩 Email: info@myxcity.xyz
🌐 Website: https://myxcity.xyz/
Thank you for choosing MyxCity. We appreciate your trust and look forward to delivering the best organic baby milk products straight to your doorstep!