Refund and Returns Policy
Effective Date: December 11, 2024

At MYXCITY, we are committed to ensuring that our customers are fully satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a simple returns and refund process. Please carefully read the following policy:

1. Eligibility for Returns

We accept returns within 30 days from the date you receive your order. To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must provide a proof of purchase (order number or receipt).

2. Non-Returnable Items

Certain items cannot be returned, including but not limited to:

  • Gift cards
  • Downloadable software products
  • Personalized or custom-made items

3. Return Process

To initiate a return:

  • Please contact our customer support team at info@myxcity.xyz or call us at (812) 739-4532.
  • Provide your order number and a description of the item(s) you wish to return.
  • Once your return request is approved, you will receive instructions on how to return the item.

4. Refund Process

Once we receive and inspect your return, we will notify you about the status of your refund. If your return is approved, we will process the refund to your original method of payment.

  • Processing Time: Please allow up to 7-10 business days for the refund to appear on your account after it has been processed.

5. Exchanges

If you need to exchange an item for the same or a different product, please initiate a return and place a new order for the replacement item.

6. Shipping Costs

  • Return Shipping: Customers are responsible for the return shipping costs, unless the item is defective or incorrect.
  • Original Shipping Fees: Shipping charges are non-refundable, except in cases where the item is damaged or incorrectly shipped.

7. Contact Us

If you have any questions about our refund and returns policy, please feel free to contact us:

  • Email: info@myxcity.xyz
  • Phone: (812) 739-4532
  • Address: #RR English, Indiana (IN), 47118

We are here to assist you and ensure a smooth return and refund process. Thank you for shopping with MYXCITY!